Question 1

Where can I make a booking?

Accepted Answer

Book online with ease here.

Question 2

Can I walk in and pay in store?

Accepted Answer

Please note we are a by appointment boutique. Browse our online booking system for availability here.

Question 3

What if I am running late?

Accepted Answer

If you are running more than 10 minutes late, we may have to reschedule your booking to a later date to avoid delays to other clients and treatments.

Please let Sarah know at the earliest opportunity if you running late on 0410 922 771.

Question 4

How do I reschedule my appointment?

Accepted Answer

You may reschedule your appointment via the email confirmation you received or contact Sarah on 0410 922 771.

Question 5

I need to cancel my appointment what do I do?

Accepted Answer

We value all of our new and existing clientele and are very grateful for your business and we understand, things happen. 
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Please note, that we require a minimum of 24 HOURS NOTICE on all appointment cancellations.
If you are unable to attend your appointment, please ensure you notify us as soon as possible. 
​
Late cancellations within the 24 hour period will incur a fee of 50% of the service amount.

You may reschedule your appointment up to 24 hours prior using the booking link found in your
confirmation email or contact us on 0410 922 771.

Question 6

Can I get a refund if I can't make my booking?

Accepted Answer

Please refer to our cancellation policy here.

Question 7

What happens to a no-show booking?

Accepted Answer

We will attempt to contact you.

If we do not hear back and you do not attend your scheduled appointment, your deposit is forfeited.

A new booking must be made online with a new deposit to secure another appointment.

FREQUENTLY ASKED QUESTIONS